IT Technician
Revel Staffing · Pasadena, Los Angeles County
$68,000 – $98,000 per year
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Job description
Key Responsibilities Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff Provide first-level technical support for common IT issues, including: Password resets and account lockouts EMR/EHR and healthcare application access issues VPN, email, and connectivity problems Basic software and hardware troubleshooting Follow documented procedures, knowledge base articles, and internal support workflows Accurately document incidents, troubleshooting steps, acti…