Help Article Navigation Assistant
HRS Talent Solutions · Canberra Region, Australian Capital Territory
RemoteFull-time
Apply now
Posted
Valid through
Job description
Help Article Navigation Assistant Customer Service • Help Article Navigation Remote | Full-time | 62,920–66,040 per year Find the guidance that answers the question Customers do not always know which help article applies to their situation. In this role, you will read an incoming question, search the employer’s approved online help material, and point the person to the relevant instructions. You may explain a routine step in plain language, but you will not write new policy, diagnose technical …