Customer Incident Manager
Xero · Hawthorn East, Boroondara Area
Full-time
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Job description
The Role The role & its impact When incidents happen, every second counts. You'll be the key orchestrator managing major and minor incidents from the customer's perspective—working across teams to find solutions fast and keep everyone informed. You'll balance immediate crisis response with strategic problem-solving, ensuring customers experience minimal disruption and have clarity on what's happening and why. You'll own incident management end-to-end: from investigation and impact assessment th…